FAQS

You Ask - I Answer

HOW TO START THE SERVICE?

  • All services are by appointment only and same day services cannot be guaranteed.

  • After your appointment had been booked and the service fee is received, we will start from there, I will guide you one step by step.

CONFIDENTIALITY POLICY

Your information will be maintained strictly confidential under the regulations of OCSWSSW and CRPO.  However, circumstances to the exceptions of confidentiality are as below: 

  • Child abuse or neglect

  • Subpoena by the court

  • If the social worker/psychotherapist/counselor has cause to believe that you may pose a threat to the safety or well-being of another individual, including yourself, or that you are a threat to public safety in general.

RESCHEDULING & CANCELLATION POLICY

I require 48 hours notice for rescheduling and cancellation, otherwise you will be charged the full rate for that session. No-shows are charged the full rate for one session.

Have a question you’d like to ask? I’m committed to giving patients the best care and experience I can. There’s no such thing as a bad question when it comes to mental health. Check out the answers to the FAQs above, and don’t hesitate to get in touch if you have any additional questions.